Parsons, TN - McCall Refrigeration, a subsidiary of The Manitowoc Company, Inc. (NYSE:MTW), has acquired certification to the ISO 9001 Quality Systems Standard. ISO, the International Organization for Standardization maintains a series of five international standards that provide guidance in the development and implementation of an effective quality management system. ISO 9001 certification benefits restaurant operators worldwide by assuring them of consistent quality in all of McCall's product lines.

McCall has been a manufacturer of reach-in and undercounter refrigeration equipment for the foodservice industry for over 60 years. All of the employees at McCall have worked tirelessly in implementing a total quality system for ISO 9001 certification, and it is a credit to their efforts that McCall has received this important and prestigious certification. McCall's certification as an ISO 9001 manufacturer assures our customers of consistent quality worldwide.

The ISO 9001 is a model used by manufacturers worldwide to certify their quality system from initial design and development of a desired product or service through production, installation and servicing.

The Manitowoc Company, Inc. is a leading manufacturer of ice machines, ice/beverage dispensers and commercial refrigeration equipment for the foodservice industry. It is also a leading producer of lattice-boom cranes, boom trucks and related products for the construction industry, and specializes in ship repair, conversion and new-construction services ) for the Great Lakes maritime industry.

Facts About the ISO Certification

Why is ISO certification important for restaurant operators?

ISO certification assures consistent product and service quality to foodservice customers worldwide.

What's involved in attaining ISO certification?

This is not an easy certification to achieve, for it requires a total organization commitment. And once achieved, it is subject to semi-annual independent audits. The following is a brief summary of the process involved in attaining ISO certification:

Organizing and Preparing Registration

• Establish a management team committed to assigning responsibilities, establishing a budget and setting a timetable.
• Train key team.
• Begin internal quality auditing.
• Document existing processes with quality procedures and job instructions and identify areas needing improvement.
• Adopt improved quality procedures and job instructions.
• Prepare the quality manual.
• Apply to your registrar representative for an assessment.
• Submit the quality manual to the registrar for review.
• Respond to the pre-assessment recommendations from the registrar.
• Conduct a "dress rehearsal" audit.
• Submit the revised manual to the registrar, and modify and fmalize quality practices.

Experiencing the Registration Audit

• Arrange for the registrars representatives to conduct the assessment and identify any fmdings (discrepancies).
• Respond to the findings and submit the corrective actions to the registrar for review.
• The registration certificate is then awarded.

Maintaining and Continuing Registration

• Maintain quality practice to ensure continued compliance.
• Notify the registrar representative of any major changes in practice.
• Arrange for the registrar representative to conduct semi-annual
  surveillance audit
  

Who is responsible for the certification of ISO?

The United States' representative to ISO is the organization called the American National Standards Institute (ANSI).

Which foodservice equipment manufacturers are certified?

Nor-Lake, Inc., McCall Refrigeration and The Manitowoc Company, Inc.